SHIPPING & REFUND POLICY
Shipping Policy
Order Processing:
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order is shipped.
Shipping Methods & Delivery:
We ship orders via reliable carriers to ensure timely delivery. Standard shipping typically takes 3–7 business days within the United States.
Shipping Rates:
Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
Order Tracking:
Once your order ships, you’ll receive a tracking number via email so you can monitor the delivery status.
Damaged or Lost Packages:
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery at info@themiracleplanter.com. We will work quickly to resolve the issue and offer a replacement or refund as appropriate.
Refund & Return Policy
Satisfaction Guarantee:
We want you to be completely satisfied with your purchase from J&P Products, LLC.
Returns:
If you are not satisfied with your product, you may request a return within 30 days of delivery. The item must be undamaged in its original packaging, and in the same condition as received. Please contact us at info@themiracleplanter.com to initiate your return.
Refunds:
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Non-Returnable Items:
For health and safety reasons, certain items (such as used planters or customized products) may not be eligible for return. Please contact us for details about your specific item.
Exchanges:
If your item is defective or damaged, we’re happy to provide an exchange or replacement. Contact us with your order details and a photo of the issue.
Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or you received the wrong item.
Questions or Concerns?
If you have any questions about our shipping or refund policy, please reach out to us at:
J&P Products, LLC
Email: info@themiracleplanter.com